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Every Pergova package goes through a quality verification video process before the dispatch.
Before shipping:
We strongly recommend customers record a complete unboxing video while opening the package.
In case of transit damage or missing components, the unboxing video helps our team verify the issue and provide appropriate assistance.
Delivery timelines depend on the pergola model and delivery location.
Since Pergova products are premium heavy-structure packages, orders usually require production preparation, quality inspection, secure packaging, and freight coordination before dispatch.
Once your order is ready, our team will share shipping updates and estimated delivery timelines with you directly.
Pergova follows a full advance payment model, similar to standard online shopping platforms.
Since every pergola tent is made to order and prepared specifically for each customer, the complete payment is required before we begin processing your order.
After receiving your order, our team will contact you for a confirmation call to verify all important details, including:
Production and packaging begin only after successful confirmation.
Due to the nature of our products, Pergova does not offer returns.
Our pergola tents are large, heavy-duty products weighing approximately 70–100 kg per package. Returning these products involves significant transportation and handling costs, making standard returns impractical.
We ensure every order is verified before production and dispatch to provide a smooth buying experience.
Since Pergova products are made to order and specially prepared for each customer, orders cannot be cancelled or modified after the confirmation process is completed and production begins.
Before processing your order, our team conducts a detailed confirmation call to ensure all information is correct and to avoid any inconvenience.
