Shipping & Delivery Policy  

At  Pergova , every pergola tent is carefully manufactured, inspected, and prepared after receiving your confirmed order. Since our products are made-to-order and designed for long-term outdoor use, we follow a detailed process to ensure your pergola reaches you safely and securely.  

Order Processing Time  

After placing your order, our team will contact you for a confirmation call to verify all important details, including:  

• Product model and specifications  
• Quantity  
• Delivery address  
• Contact information  
• Any special requirements  

Once your order is confirmed, production and preparation begin. Our standard processing and delivery timeline is:  

15–20 working days  

This timeline includes:  

• Manufacturing preparation  
• Quality inspection  
• Secure packaging  

• Dispatch coordination  

   

  Delivery Across India  

Pergova currently delivers pergola tents across India.  

We serve customers in major cities and regions including:  

• Mumbai  
• Pune  
• Bengaluru  
• Hyderabad  
• Chennai  
• Tamil Nadu  
• Maharashtra  
• Rajasthan  
• Jammu & Kashmir  
• Manali  
• Other major cities and locations  

For remote locations, delivery timelines may vary depending on transportation availability.  

Secure Packaging & Quality Check  

Before your pergola is dispatched, every package goes through a detailed inspection process.  

Our team ensures:  

✓ All required components are included    
✓ Products are properly packed for transportation    
✓ Packaging verification is completed before dispatch  

A packaging video is recorded before shipment for quality assurance and order verification.  

Delivery Process  

Once your order is dispatched:  

1. You will receive shipment details from our team.  
2. The logistics partner will coordinate delivery.  
3. You may be contacted before delivery to confirm availability.  
4. Please ensure someone is available to receive the package.  

Due to the size and nature of pergola tent packages, delivery is handled through suitable transportation methods.  

Important Delivery Instructions  

To ensure a smooth delivery experience:  

• Please provide an accurate delivery address and active contact number.  
• Ensure someone is available to receive the package.  
• Inspect the package condition at the time of delivery.  
• Record a complete unboxing video before opening the package.  

The unboxing video helps our team quickly assist you in case of any transit damage or missing components.  

Delivery Delays  

While we always aim to deliver within the estimated timeframe, delays may occur due to:  

• Weather conditions  
• Transportation delays  
• Remote delivery locations  
• Unexpected logistics issues  

Our team will keep you updated in case of any significant delay.  

Customer Support  

Our team is available throughout the order journey — from confirmation to delivery — to ensure your Pergova experience is smooth and hassle-free.  

For any shipping-related questions, contact our support team.  

Contact Us:  

If you have any questions about shipping or delivery, please contact us: